Refund policy
We accept returns only under the conditions outlined below.
• You have 7 days from delivery to request a return
• Item must be unused, unworn, unwashed, and in original packaging
• Proof of purchase (order number) is required
• Customers are responsible for return shipping costs
We do NOT accept returns for:
• Buyer's remorse
• Normal wear and tear
• Damage caused by misuse, improper handling, or failure to follow product care and safety instructions
• Items marked as Final Sale
• Delayed delivery once the order is in transit
• Opened or used items (for hygiene reasons)
• Items that have been washed
• Items returned without original packaging, tags, or included electrical components/accessories
────────────────────────────
Refunds
• Refunds are issued only after the returned item is received and inspected
• Approved refunds are processed to the original payment method
• Original shipping fees are non-refundable
• Refunds may take 5–10 business days to appear on your statement
────────────────────────────
Important Notes
WarmdUp is a heated wearable robe blanket designed for warmth, comfort, and lounging at home. The product features a soft fleece construction, wearable long-sleeve design, integrated electric heating system, multiple heat settings, and included electrical components.
Minor cosmetic variations, color differences, stitching variations, fabric texture differences, or packaging differences do not qualify as defects. Customers acknowledge they are purchasing an electrically heated wearable blanket and understand the product's appearance, design, intended use, electrical components, and care requirements prior to ordering.
Refunds will not be issued for customers who claim they were unaware of the product's design, style, heating functionality, corded operation, or intended use, as these features are clearly displayed in our product images and descriptions.
Customers are responsible for following all included use, care, washing, and safety instructions. Damage resulting from improper use, improper washing, misuse of the heating components, or failure to follow product instructions does not qualify as a product defect.
────────────────────────────
Order Cancellations
Orders can only be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.
────────────────────────────
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, WarmdUp is not responsible for lost or stolen items. Customers should file a claim directly with the shipping carrier.
────────────────────────────
Contact Us Before Opening a Dispute
If there's an issue with your order, please contact us first — we're here to help resolve any concerns quickly and fairly. Opening a chargeback or dispute before contacting us may delay resolution.
Email: ganzojavier9@gmail.com
────────────────────────────
By placing an order, you agree to this Returns & Refunds Policy.